Guideline to Develop a Hospital Specific Standard Operating Procedure to Manage Complaints, Compliments and Suggestions

Guideline to Develop a Hospital Specific Standard Operating Procedure to Manage Complaints, Compliments and Suggestions

Guideline to Develop a Hospital Specific Standard Operating Procedure to Manage Complaints, Compliments and Suggestions

This is a guideline to assist hospitals to develop their own Standard Operating Procedure (SOP) to manage complaints, compliments and suggestions that is in line with the National Guideline to Manage Complaints, Compliments and Suggestions in the Public Health Sector of South Africa.

Hospitals can use this document as a guideline to develop their own facility specific SOP by amending or choosing from the options in the sections as indicated in the guideline.

Type
Standard Operating Procedure (SOP)
Topic
Patient experience of care
Language
English
Publisher
National Department of Health
Year
2017