Guideline to Develop a Sub-District or District Specific Standard Operating Procedure to Manage Complaints, Compliments and Suggestions

Guideline to Develop a Sub-District or District Specific Standard Operating Procedure to Manage Complaints, Compliments and Suggestions

Guideline to Develop a Sub-District or District Specific Standard Operating Procedure to Manage Complaints, Compliments and Suggestions

This is a guideline to assist sub-district/districts to develop their own Standard Operating Procedure (SOP) to manage complaints, compliments and suggestions that is in line with the National Guideline to Manage Complaints, Compliments and Suggestions in the Public Health Sector of South Africa.

Sub districts/districts can use this document as a guideline to develop their own district specific SOP by amending or choosing from the options (highlighted in red) in the sections as indicated in the guideline.

Type
Standard Operating Procedure (SOP)
Topic
Patient experience of care
Language
English
Publisher
National Department of Health
Year
2017